Segmentation

DESCRIPTION

GWEN user segmentation allows an implementation to divide their users into segments, in order to identify groups of people that are as homogenous as possible but that differentiate from each other in a significant way. The different segments could be divided into multiple perspectives, based on, for example, Geographic, Demographic, Psychographic or Behaviour.

CONDUCT

While all segments will share the same Gamification Set-Up, the different segments can have their own unique gamification balance and can even have completely different game mechanics active simultaneously. This introduces a fully customized user journey for every segment, which allows for a dynamic user experience.

RESULT

The goal of segmentation is to better serve users by being able to offer user experiences and journeys that better match their needs and wants.

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MODULES

Multiple user behaviours and events linked together and rewarded through a specific game element.

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PACKAGES

A collection of Modules brought together in a Package in order to focus on a specific desired outcome.

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A/B TESTING

GWEN Implementations can be tested using an A/B-method. The A-Group and B-Group are exposed to different Gamification Packages or lack thereof.

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A/B/C TESTING

When A/B/C-Testing, Group A, Group B and Group C can use both different Modules and different Gamification Set-Ups.

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